When Attila Erzeybek, an Uber driver in Phoenix, examined constructive for COVID-19 on March 23, he utilized shortly for the monetary help the ride-sharing firm has promised it'll supply to drivers who fall sick amid the pandemic.

His case was unambiguous: He despatched Uber a letter from his physician, which acknowledged that he had the respiratory sickness and wanted to self-quarantine.

And so he was shocked when the corporate denied him. 

"After reviewing your paperwork, we've got decided that you simply're not eligible for the monetary help as a result of the doc doesn't present the signs or threat of COVID-19," the corporate wrote him. It then deactivated his account. (CNBC reviewed Erzeybek's interactions with Uber and the letter from his physician.)

"It's extremely clear," Erzeybek, 52, stated. "I've examined constructive." He stated he reached out to the corporate round 10 instances, however wasn't getting anyplace. 

After a CNBC reporter contacted Uber, a spokesperson for the...